Shipping policy

Domestic Shipping (Australia)

  • We offer free standard shipping on all orders within Australia.

  • Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

  • For customized items (e.g., engraved collars or tags), please allow an additional 3–5 business days for production.

International Shipping (Outside Australia)

  • A flat shipping fee of AUD 20 applies to all international orders.

  • Orders are usually processed within 1–2 business days. Delivery times vary depending on destination and customs clearance.

  • Customers are fully responsible for all import duties, taxes, and customs fees charged by their country.

  • We currently do not ship to countries restricted by international regulations or postal limitations.

Order Processing & Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Please ensure your shipping address is correct. If an incorrect address is provided, or if the package is returned due to being unclaimed, buyers are responsible for any re-delivery shipping costs.

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged during transit. In such cases, buyers should first contact the shipping carrier. We will, however, assist in providing documentation or support where possible.

Delays & Exceptions

  • Delivery times are estimates and may be affected by public holidays, customs delays, or events beyond our control (e.g., natural disasters, strikes, or pandemics).

  • We cannot guarantee delivery by a specific date.